Customer Reviews:
 So far so good, but how am I paying for Wi-Fi? March 25, 2008
2 out of 7 found this review helpful
I picked up the phone yesterday from the local T-Mobile store, and everything has been too easy up to this point. The people at the store didnt really know all the details for the Wi-Fi calling, and told me I had to do the hot spot at home. This turned out to be not the case as when I get home I just hooked up to the closest Wi-Fi network and started calling away. My question now is, how am I paying for my Wi-Fi calling if it isnt a hotspot? Ive seen the people mention the 9$ unlimited Wi-Fi calling option but I am not seeing it as an option on my Tmobile web page. I will try to call tmobile today and delve deeper...
Phone Good, Camera Good, Browsing Bad March 22, 2008
7 out of 7 found this review helpful
Like everyone, I was torn between getting an iPhone and Blackberry. I have it in for AT&T and am email oriented, so I went for the latter with TMobile's 8320. It has free wifi for browsing. The downside is this version of the phone does not have GPS, although it does have Blackberry Maps.
I find the phone to be really good; email is outstanding; T Mobile's service (especially customer service) to be really good; the camera with zoom, with the $5.00 deal for 400 texts and picture sends, to be quite good. The only real disappointment is the really poor browser. Even with my home WIFI enabled, it is slow and minimalistic. It is only to be used in an emergency. If I had realized how bad the browser and surfing was, I might have gone with iPhone, or gone with AT&T for the GPS. But....remember, AT&T is more expensive, the customer service and phone service is what it is (although friends say it has improved a lot).
T Mobile's great customer service is worth something, I think. I have called TMobile a number of times for dumb "how to" questions. They answer quickly, they are patient. It is the best customer service I've ever gotten from a carrier... This summer I go to Europe. I look forward to getting a T Mobile Intl plan for that. That's worth something also...
 Beware March 12, 2008
42 out of 61 found this review helpful
Please be advised, this phone is not all it is cracked up to be. I use a standard "G" router, which apparently cannot handle the WIFI portion of this phone. Bare minimum is G+
You know what, not that big of a deal, technology changes.
I'm cheap, so I elected not to purchase the full internet package on this phone, thinking that I could just connect whenever I'm near an open WIFI network. After some fiddling with internal options, I was able to connect to the internet using the Blackberry browser. HOWEVER, no other applications can download information via the web.
Blackberry maps will not work, Google Maps times out, Opera Mini 4 will not install, and a free stock market application times out as well.
Additionally, it is not "seamless" in changing from WIFI VOIP to a regular cell signal or the other way around. Every single time I've gotten to the edge of a wireless signal, my call has been dropped. Even when I'm out in the open at my University where there is a nice large cell tower nearby.
I've gone through about 40 hours of customer service support with T-Mobile, to include 3 visits to physical stores; none less than 2.5 hours in length. I've even had the phone replaced through the manufacturer warranty, and yet the same issues persist.
BE FOREWARNED: If you do not purchase the full internet package you cannot use any of the smartphone features on this phone! The technology in this phone is nowhere near ready for the public; the marketing department lied to us again.
A minor gripe, it tells me that it is low on power, and starts flashing this bright green LED after about 10 hours of being off of the charger. It then can last for another 24 hours before actually dieing. Please note, that this is well short of two days.
Great except for occasional sound droupouts during calls March 8, 2008
2 out of 2 found this review helpful
Sometimes during a call the ear piece will stop functioning for a few seconds. Other than that it is great!
 Blackberry Heaven March 8, 2008
1 out of 1 found this review helpful
I purchased this phone after researching quite a number of phones. I had the Blackberry 8520, but wanted something that wasn't as heavy or bulky. I fell in love with the Blackberry 8320. It's perfect in every way. It has all the features you would want (music, internet, texting, pictures, etc.), but it looks great also. It fits in your pocket and is less bulky than my previous phone. I would definitely recommend purchasing a cell case cover, as the phone is a great investment. There's not much to say. This is "the" phone to get if you want a phone that can do it all.
|
