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 enlarge | Author: Patrick M. Lencioni
Publisher: Jossey-Bass
Category: Book
List Price: $24.95
Buy Used: $12.00
You Save: $12.95 (52%)
New (99) Used (85) Collectible (17) from $12.00
Rating:  232 reviews
Sales Rank: 164
Media: Hardcover
Edition: 1st
Number Of Items: 1
Pages: 240
Shipping Weight (lbs): 0.7
Dimensions (in): 8.4 x 5.8 x 1
ISBN: 0787960756
Dewey Decimal Number: 658.4036
UPC: 723812391165
EAN: 9780787960759
ASIN: 0787960756
Publication Date: March 19, 2002
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Condition: PROMPT SHIPPING from RELIABLE SELLER (USPS Tracking Free) / Great Value Book - May have some highlights and marking however text in great shape - cover wear possible.
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| Customer Reviews:
 Why did teams break down May 4, 2008
Just finished reading Lencioni's the other book The Five Dysfunctions of a Team. Although it is not a sequel to his previous books, it is termed the third in the trilogy which includes The Five Temptations of a CEO and the Obsessions of an Extraordinary Executive. The thoughts are continuous. One could spot the consistency in Lencioni's theories and also his style in presenting them in fables. Reading through the story, managers could project themselves in the position of the characters, and experience the familiar scene in their own office.
The story is about how a newly appointed CEO tried to re-establish the dysfunctional management team of the company, the ways that teamwork could elude even the most dedicated individuals, and how could it be restored.
In a series of off-site management meetings, the CEO asked the team to examine their interpersonal behaviours and to create healthy conflict and accountability among the group. She tried hard to prevent members from sliding back into old habits, and lost a couple executives in the process.
The five dysfunctions are -
absence of trust,
fear of conflict,
lack of commitment,
avoidance of accountability,
inattention to results.
1. The first dysfunction is an absence of trust among team members. Essentially, this stems from their unwillingness to be vulnerable within the group. Team members who are not genuinely open with one another about their mistakes and weaknesses make it impossible to build a foundation for trust.
2. This failure to build trust is damaging because it sets the tone for the second dysfunction: fear of conflict. Teams that lack trust are incapable of engaging in unfiltered and passionate debate of ideas. Instead they resort to veiled discussions and guarded comments.
3. A lack of healthy conflict is a problem because it ensures the third dysfunction of a team: lack of commitment. Without having aired their opinions in the course of passionate and open debate, team member rarely, if ever, buy in and commit to decisions, though they may feign agreement during meetings.
4. Because of this lack of real commitment and buy-in, team members develop an avoidance of accountability, the fourth dysfunction. Without committing to a clear plan of action, even the most focused and driven people often hesitate to call their peers on actions and behaviors that seem counterproductive to the good of the team.
5. Failure to hold one another accountable creates an environment where the fifth dysfunction can thrive. Inattention to results occurs when team members put their individual needs (such as ego, career development, or recognition) or even the needs of their divisions above the collective goals of the team.
Members of a truly cohesive teams trust one another, engage in unfiltered conflict around ideas, commit to decisions and plans of actions, hold one another accountable for delivering against those plans and focus on the achievement of collective results.
Trust is the first dysfunction presented in the story. Great teams require members to make themselves vulnerable to one another and be able to expect that their vulnerabilities will not be used against them. It is only when members of a team are comfortable having their colleagues know their weak points that they will be able to work together making their greatest concern the job at hand, not protecting themselves.
The second dysfunction presented is inattention to results, which is the tendency of team members seeking out individual recognition and attention at the expense of the team's collective results. It is like a coach speaking individually to members of a football team during half-time, without them knowing what everyone else was talking about, indicating that such behavior would represent a collection of individuals, not a team.
The third dysfunction identified and explained is the fear of conflict. Meetings are the most important setting for conflict. Meetings are boring because we have adopted a practice of avoiding conflict in meetings and not engaging in dialog to help expand commitment to goals and our understanding of what needs to be done.
The fourth dysfunction in the story is lack of commitment, which is prone to occur when a team has not openly and passionately explored all the options. Team member rarely buy in and commit to decisions even though they may feign agreement during a conflict-less meeting.
The final dysfunction discussed in the story is avoidance of accountability. Since the team has not truly engaged in an open dialog and has not truly committed to an action plan, it is difficult for peers to call one another on actions.
Lencioni aptly summarized the consequential impact of the dysfunctions of a team starting from the absence of trust. Because we need to appear invulnerable, we create an absence of trust. Because we fear conflict, we have artificial harmony on our team. Because we lack commitment, we encourage ambiguity. Because we avoid accountability, we ensure low standards. Because we seek personal status and ego we are inattentive to results of the team.
 Great resource April 29, 2008
1 out of 1 found this review helpful
This book was an excellent reasource for team building. We used it on a couple off site meetings and it really helped get us moving towards working out our issues. It helps put everyone on the same page and eliminates finger pointing. I've loved all of his books so far.
Awesome book for teams April 28, 2008
1 out of 1 found this review helpful
this was one of the best books I've read for teams and it was such an easy read.
A Great Book to Improving Teamwork April 20, 2008
1 out of 1 found this review helpful
If you are in search of a book on teamwork, then I highly recommend The Five Dysfunctions of a Team by Patrick Lencioni. I started out reading this book because of a class assignment and turned out really enjoying it. I found the book to be a very easy and interesting read that I could relate to. Patrick Lencioni wrote this book as a fictional story that illustrates the reality of teamwork and the issues teams' experience. In this book, Patrick explains the five dysfunctions of a team and also briefly explains how to overcome the dysfunctions. The suggestions to overcome the dysfunctions are brief, but he did write a book called Overcoming the Five Dysfunctions of a Team that goes explains them in more depth. The Five Dysfunctions explained through out this book are set up like a pyramid. They include: Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability and Inattention to Results.
I recently transferred departments at my place of employment and in just the past month and a half I have witnessed a department spiraling out of control. We are without a full-time supervisor and director and I could not pinpoint the exact problem until I read this book. Our team is experiencing every dysfunction that Lencioni explains in his book. I wish I could buy a copy if this book for each of my co-workers because I feel they would benefit just as much as I did from this book and I believe it would open up their eyes to what are department is experiencing and solve many of the issues.
I will be graduating in December with my degree in Health Administration and I already have more confidence that I will be a better team leader because of Lencioni's book. I will keep this book and use it as a tool to help teach my future co-workers about the dysfunctions and the importance of being a team player rather than an individual player out to better their own career and goals. I plan on reading more books written by Patrick Lencioni and highly recommend his work to anyone interested in learning more on teamwork and leadership.
The Five Dysfunctions of a Team March 6, 2008
1 out of 2 found this review helpful
Great business training material that uses leadership interactions so the audience can walk through the dysfunctions of a team and the complexity of improvement.
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